Terms & Conditions

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Terms and Conditions for The Grief Company.
 

Last Updated: 31 July 2025
 

IMPORTANT: Not a Crisis Service. This website and the services offered by The Grief Company are not intended for crisis situations. If you are in immediate distress or feel you are a danger to yourself or others, please contact the emergency services by dialling 999 or visit your nearest A&E. You can also call the Samaritans for free at any time on 116 123 or contact NHS 111.
 

1. Introduction and Acceptance of Terms Welcome to [The Grief Company] ("we", "us", "our"). These Terms and Conditions govern your use of our website (www.thegriefcompany.co.uk) and the bereavement support services we provide to individuals, families, and organisations ("Services").

By accessing our website or booking our Services, you ("you", "the client") agree to be bound by these Terms and Conditions in full. Please read them carefully.
 

2. Our Services We provide non-clinical bereavement support, guidance, and training. Our Services are intended to offer emotional support, coping strategies, and a safe space to explore feelings related to grief and loss.
 

• For Individuals & Families: We offer one-to-one and group support sessions.

• For Organisations: We provide training and support for HR departments and staff. These services are typically governed by a separate, detailed contract.

Our Services are a form of support and are not a substitute for medical advice, psychiatric care, or formal clinical therapy.
 

3. User Eligibility and Responsibilities
 

• You must be at least 18 years of age to use our individual Services.

• You agree to provide accurate and complete information when booking our Services.

• You agree to engage with our team respectfully. We reserve the right to terminate any session or service arrangement immediately and without a refund if a client's behaviour is deemed abusive, threatening, or inappropriate.
   

4. Confidentiality -  Your privacy and confidentiality are paramount to us.
 

• All information shared by you during sessions will be kept strictly confidential.

• Limits to Confidentiality: We are legally and ethically obligated to break confidentiality under specific circumstances, including:
   

  • If you disclose that you are at risk of serious harm to yourself or others.

  • If you disclose information related to terrorism or money laundering.

  • If we are compelled by a court of law in the United Kingdom.
     

• Where possible and appropriate, we will endeavour to discuss any necessary breach of confidentiality with you beforehand.
   

5. Bookings, Payments, and Cancellations
 

• Fees: The fees for our Services will be clearly stated at the time of booking. All fees are in GBP (£).

• Payment: Payment for individual sessions is required in advance to confirm your booking.

• Cancellation Policy:
   

  • If you need to cancel or reschedule your appointment, we require a minimum of 48 hours' notice. If notice is given within this timeframe, we will offer a full refund or reschedule the session.

  • Cancellations made with less than 48 hours' notice, or failure to attend a scheduled session, will result in the full session fee being forfeited.

  • If we need to cancel a session, we will provide as much notice as possible and offer a full refund or reschedule at your convenience.
     

6. Data Protection We process and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Please see our Privacy Policy [Link to your Privacy Policy] for full details on how we collect, use, and store your information.
 

7. Intellectual Property All content on this website, including text, graphics, logos, and training materials, is the property of [The Grief Company] and is protected by UK copyright laws. You may not reproduce, distribute, or use any of our materials without our express written permission.
 

8. Limitation of Liability Our Services are provided on an "as is" basis. We offer support and guidance, but we do not guarantee any specific outcomes. We are not liable for any actions you take or decisions you make as a result of our Services.
 

Our total liability to you for any issue arising from our Services is limited to the amount you have paid for the specific Service in question. This does not limit our liability for death or personal injury caused by our negligence, as prohibited under English law.
 

9. Governing Law These Terms and Conditions and any dispute arising from them shall be governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales will have exclusive jurisdiction to settle any dispute.
 

10. Changes to These Terms We reserve the right to modify these Terms and Conditions at any time. Any changes will be posted on this page with an updated "Last Updated" date. Your continued use of our website and Services after such changes constitutes your acceptance of the new Terms.
 

11. Contact Us If you have any questions about these Terms and Conditions, please contact us at:
 

• Email: info@thegriefcompany.co.uk

• Address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ